Frequently Asked Questions

Can I rent items for a week? 

Yes, items can be rented by the day or by the week. Embry Events offers extended rates if the equipment is needed for a longer time period. A one-day rental is equivalent to a 24-hour time frame. All one-day rentals will be delivered and picked up on the same day at the time scheduled so as to not interfere with your event. 

Can I purchase an item that I have rented? 

The sale of equipment can be negotiated if you like the item(s) and would like to purchase them. There are and will be limitations on our tech items, but most of our equipment can be purchased. Please contact our sales team for prices. 

Are there additional fees for renting during the holiday season? 

Yes, if your event is scheduled for delivery or pickup on a holiday there will be an additional charge. Holidays include the 4th of July, Thanksgiving Day, Christmas Day, and New Year’s Day. To avoid holiday fees Embry Events will be more than happy to deliver or recover items the day before or after a holiday. 

When should I make my payment and what payment forms are accepted? 

All payments for rental reservations are due when the reservation is made for your event. Embry Events proudly accepts cash, Visa, Mastercard, American Express, and Discover. Net 30 can be negotiated with our sales team for corporate accounts. 

How much do I need to pay for the deposit? 

Because payment is due at the time the reservation is made the payment will serve as the deposit. Embry Events offers quotes for equipment without payment, should you decide to reserve the equipment listed in the quote, payment will be due upon the reservation being made. 

Do I need to purchase an insurance waiver? 

No, if equipment is damaged, lost or stolen during your event, the person who made the reservation will be billed the retail value of the equipment. 

What happens if I need to cancel my reservation? 

Because life happens and things can cause delays or the cancellation of your event, Embry Events is willing to give a 100% refund if the reservation is canceled 72 hours or more prior to the delivery of the equipment. If your reservation is canceled up to 48 hours prior to your delivery, you will receive a 75% refund of your deposit, and if your reservation is canceled within 24 hours of your delivery, you will receive a 25% refund of your deposit. 

What are the set-up and break-down fees? 

Embry Events will set up and break down your equipment for an additional charge. Charges are based upon the equipment reserved and the distance from our site to your event site. 

Prior to the delivery of the equipment, Embry Events staff will call the point of contact to confirm that there will be a person to accept the delivery at the discussed delivery time and location. The party that is accepting the delivery will need to verify that all equipment reserved has been delivered. Embry Events staff will call the point of contact to confirm the time and location for recovery once your event has concluded. 

Please ensure that all food, drinks, and trash has been removed prior to recovery to avoid disposal fee. 

How much are the set-up/break-down fees? 

Set-up/break-down fees: (All fees include set up and break-down) 

  • $1.00 set-up/break-down fee per table.
  • $1.00 set-up/break-down fee per chair. 
  • $5.00 set-up/break-down fee per pop up canopy. 
  • $15.00 set-up/break-down fee per swamp cooler. 
  • $5.00 set-up/break-down fee per TV/Wi-Fi device. 
  • $1.00 set-up/break-down fee per section of cable covers 
  • $5.00 set-up/break-down fee per portable sink. 
  • $.53 per mile and $25.00 set-up/break-down for the solar generator. (First 25 miles included in reservation) 
  • $.53 per mile for event shuttle services. (First 25 miles included in reservation) 
  • Fees for the bride and groom travel trailers depend on the distance from our headquarters to the location and the length of the rental. 

Can I set-up the equipment myself? 

Absolutely, Embry Events staff can drop the equipment at the discussed location. As a reminder, at the time of recovery, we ask that all equipment be folded/broken down and placed in the same area that the equipment was dropped off at. 

Can Embry Events help plan my event? 

Yes, Embry Events staff can assist you in any way possible. Embry Events’ experienced staff can help plan the entire event or just help guide you in the right direction to ensure that your event is successful. Please feel free to give Embry Events a call or send us an email if you have any questions on how we can make your event special. 

How is my personal information protected? 

Embry Events collects and uses your personal information to operate our website and deliver the services you have requested. Embry Events does not sell or share personal information collected via this website, e-mails, or any phone calls covered by this Privacy Statement with entities outside of Embry Events. The only situations under which Embry Events or those affiliated in administering our website will share your personal information is when (a) we are required to do so by legal, judicial, or governmental proceedings; (b) to protect and defend the rights or property of Embry Events; (c) to protect the personal safety of our personnel or member of the public in urgent circumstances; (d) when you have given us an express authorization to do so.  There are cases where we may disclose your information to our contractors, agents or Embry Event staff members only for the purpose of enabling them to perform certain functions for Embry Events. Embry Events will disclose information in compliance with applicable laws and regulations and will require the recipient to protect the information and use it only for the purposes provided. There may be times when Embry Events will need to request personal information from you to deliver equipment or information you have requested from Embry Events.